01Items not as described
If an item arrives materially different from its listing (condition, measurements or authenticity), contact us within 48 hours of delivery with clear photos. We'll offer a replacement (if available), store credit or a refund.
02Change of mind
Because every pair is one-of-one and listed with detailed condition notes and measurements, we encourage you to check them carefully. Change-of-mind returns may be accepted within 3 days for unworn items with all tags/labels intact, at the customer's cost of return shipping.
03Exchanges
An exchange is a swap for another available pair of equal or greater value, subject to availability. Any price difference is payable before dispatch.
04Items we can't take back
Worn, washed or altered items; items returned without notice; and items marked Final Sale.
05How to start
Contact us on WhatsApp or by email with your order number and photos. We'll confirm the next steps within one working day.
These policies are a starting draft and not legal advice. Have them reviewed against local consumer-protection law before launch. Questions? Contact us.